Find answers to the most common questions
We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, bank transfer, and MB Way. All transactions are securely processed through our Shopify platform.
Our products are made-to-order (print-on-demand) with the highest quality. For mainland Portugal, estimated delivery is 5-12 business days. For the islands (Azores and Madeira), 7-15 business days. International shipping varies between 7-17 business days depending on the destination. Timeframes include production (2-5 days) and shipping.
Yes, we accept returns up to 14 days after receiving the product, as long as it is in original condition. Return costs are the customer's responsibility, except in case of defects.
In our Marketplace you can find Lusitano horses from various certified stud farms. Each listing includes photos, videos, lineage and direct contact with the seller.
All horses listed on Portal Lusitano have complete documentation: APSL registration (Portuguese Association of Lusitano Purebred Horse Breeders), equine passport, and veterinary health certificate.
We work with specialized equine transport companies. After purchase, we coordinate the entire transport process, including necessary documentation and insurance.
Contact us via email or contact form. Our team will evaluate your stud farm and, if it meets our quality criteria, it will be added to the directory.
Yes, all Lusitano Journal articles are free to access. Our goal is to preserve and disseminate knowledge about the Lusitano Horse.
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